We offer returns based on a case by case basis. If the item is defective we will provide a refund for that portion of the defective product or a partial refund.
Due to COVID-19, all returned packages will not be picked up until the pandemic is deemed “under-control” by the federal government. We can not pickup packages during this time. So if you put a bad address and it gets returned there is NOTHING we can do about it. You will need to wait until we safely get the returned product to “claim” a refund minus restocking or pay to have it reshipped. NO EXCEPTIONS WILL BE MADE. This goes to all customers big and small.
Refunds caused by returns, IE: bad address or refused packages will be subject to a 50% restocking fee. If the item is returned to us, we assume you will contact us to pay for re-shipment . This will need to be done via email so we have a record of it. You will be responsible for the shipping fee for shipment.
Refunds are only given if the product was returned in full and unused and not damaged. These are still subject to the restocking fee of 50%
If the item clearly states info, and you choose to ignore it this is subject to no return.
Issues subject to NO RETURN as followed!:
- “Don’t like the item”
- “No longer needed”
- “Fail to read instructions on a product such as stickers only”
- “Mis-spelling of info for labels due to customer error”
- “Being rude to support or sales person”
- “Expected bags to be filled with something…. we sell bags not drugs…”