Shipping and ETA’s
WE DO NOT DELIVER THE MAIL NOR CAN WE “SPEED” it up. CONTACT USPS FOR ISSUES 1 (800) 275-8777 or usps.com
We ship in plain packaging or via usps provided flat rate boxes.
We ship Monday – Friday Only. So if you order after 10am EST on FRIDAY it will go out MONDAY.
We are located in the USA, East Coast. So plan your orders accordingly.
Please expect delays during the covid19 outbreak, we are running at 50% staff and usps is running VERY late on shipments. We can guarantee no eta’s on any orders due to this.
Once you get tracking, the order can not be changed. This means its packed and gone. Most USA orders take 2-5 business days. World wide orders take 7-30 days on average depending on location and how mail is moving at the time. (This also depends on the shipping level you picked while ordering) Once your order has shipped you will receive at least ONE email with tracking. Always check your spam before contacting us. If you have got no email then odds are the order has yet to ship and will soon unless backordered. NOTE: If you order express or any type of shipping with a “time to arrive” this is a VERY rough estimate. Don’t expect a package to show up tomorrow if you ordered at 10pm the night before. We will ignore all emails that are related to time frames. Check your tracking, check your order. Pre orders don’t ship until ALL items are in stock! While we ship daily, not all orders make it out that day or next. We are always backed up and have over 100+ orders to fill in queue from the day before.Same day shipping cut off is 10am EST no exceptions. Any order after 10am EST will go out the following day or the next business day. USPS is only open Monday through Friday for mail pickup. So this means if you order FRIDAY NIGHT @ 8pm it will go out MONDAY MORNING.
USPS EXPRESS IS NOT ALWAYS 1-2 DAY DULEY NOTE THIS BEFORE PICKING THIS OPTION AS IT MAY BE A WASTE OF YOUR MONEY!!!!!!!!
ALL DELIVERY DATES SHOWN AT CHECKOUT ARE A VERY VERY ROUGH ESTIMATE DO NOT EXPECT YOUR PACKAGE TO ALWAYS MAKE IT ON THAT TIME/DATE. WE ARE NOT AMAZON PRIME!
All express shipping orders will require a signature to combat fraud. Don’t like it? Don’t order.
Order shows delivered? Not received? Please contact usps. We don’t deliver your mail, contacting us does nothing but waste each others time. 9/10 this was left with a neighbor or you haven’t checked your mailbox or you put the wrong shipping address. This is not something we can help with. If you package is returned we will be charging a 50% restocking fee (PRODUCTS ONLY) shipping is non refundable. Or you can repay to have it shipped.
United States Postal Service Customer service: 1 (800) 275-8777 or usps.com
We are 100% not responsible for any package after it leaves our hands into USPS’s hands. Take all claims up with them and them alone.
Refunds and Returns
We offer zero returns, our products once they are delivered are yours. Any questions should have been asked or addressed before placing an order. Orders that come “defective deemed by us” will get a replacement sent out. NO REFUNDS OR RETURNS.
Refunds caused by returns, IE: bad address or refused packages will be subject to a 50% restocking fee. If the item is returned to us, we assume you will contact us to pay for re-shipment . This will need to be done via email so we have a record of it. You will be responsible for the shipping fee for shipment.
Refunds are only given if the product was returned in full and unused and not damaged. These are still subject to the restocking fee of 50%
ZERO REFUNDS OR RETURNS IF YOU THOUGHT YOU WERE GETTING A FULL BAG OF SOMETHING. WE SELL EMPTY BAGS AND EMPTY BAGS ONLY.